product safety & recalls

phil&teds takes product safety and safe use seriously.  We take the utmost care in designing products to meet or exceed safety standards all over the world. We are extremely proud of our safety record, and our proactive approach to product management. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures and if we consider it necessary, then we will recall a product.  This is a good thing.  Most recalls are "to repair", so most likely if we recall a product, you need simply register online & be sent the new part, for you to fit in your home.  We know that your convenience & continued use of the product is important.

At phil&teds safety comes first that's why we pride ourselves on attaining relevant standards for all our products and keeping up to date with legislation in all our markets. The main worldwide recognised standards are the British/European (BSEN), Australian/New Zealand (AS/NZS) and American (ASTM). It is quite a challenge for us to meet or exceed product safety standards in all 50 countries that we operate in. 



The following products have required such action:

Product Type
Dash v5 - free frame replacement
Frame swap
TS26 (Travel System 26 Car Seat Adaptors)  - free replacement
Early-model explorer and hammerhead buggies  - free frame swap
Frame swap
metoo highchairs  -  table clamp sheaths
Retro-fit kit
sport v2 / classic v1  -  hinge cover
dash inline buggy  -  handle mechanism (certain models manufactured in 2008)
e3 sport v1  -  hinge cover